From warehouse to warehouse automation
February 12th, 2011From warehouse to warehouse automation
In inventory management, Suning has a strict standard. Suning factory goods into the warehouse when the concrete into the room which is designated by the Suning. Suning all goods by sales into A, B, C three types, A Class B Class also good for sales of goods, direct store a small warehouse in the city, smaller C-Class sales are centrally stored in the logistics base, the within a certain radius of the base to a uniform supply store. “This is a rule placing three categories of goods, but more complicated. Our original warehouse is flat database, getting goods from the most simple flat library, later to become shelf-style, from the top pick is difficult. We get from the lower goods, then goods for replenishment top. forklift driver responsible for the replenishment, down from the top layer of fill. In fact, getting goods from the bottom, the higher the proportion of low-level selection to adidas running shoes explain the faster replenishment. Therefore, in accordance with ABC three principles, certain categories of goods are close to shipping ports A, C go out into the back of commodities put, this cycle will not run up so long. These are the systems put away, and everyone has a hand-held RF terminals gun, as long as the scan the bar code number, bar code number on the shelf above all, called the position number, a tray number above each tray, the tray above, there are number of goods. pallet is bundled with the position, so the cargo is fixed in that place . until the time of pick up the same way, the system will find which is the nearest shipping point, and then pick up members can go to this place to pick up. pickers, too, according to instructions to pick up a certain position. “ABC inventory management of many advantages, above all, stocks would be reduced, before each warehouse will be a certain amount of C stored on the category of goods, and plans only after a large logistics base will be stored in the warehouse; Secondly, can greatly increase inventory turns, each gate little shops burberry sale selling commodities C, so C will be perennial backlog of commodities, from the logistics base and uniform distribution, then a base radiation more stores, inventory turns will be greatly enhanced. ABC inventory management despite these benefits, but, after all, “Mechanical + man” approach. At present, Suning is gradually enable automatic warehouse. In the fully automated warehouse, there is a stacking machine back and forth all day long. System sends a command to generate a lift stacker concept, but also horizontal, vertical travel, fully automated, very smart and quick. For example there are 32 in Nanjing Suning stores, each store display from 100 to 200 different types of commodities. Such a huge demand for the goods, you rely on cumbersome manual sorting in the warehouse, and very prone to error. Automated warehouse we can solve this problem. 50 washing machine manufacturer sent the same day, Suning stores under demand, the washing machine into the shelf area of each store. Until the time of delivery, through the automated system, the washing machine taken out from the shelves in, then sent to pick up with Taiwan, with the machine pick up, which is split zero, the machine set up, to each store as a crossing, RF gun over scan code when he went to go a different crossing, it is like airport luggage transfer, the post office letters chosen as a crossing corresponds to a store. In today’s service slogan, but rational consumption of mature age, a simple smile on the face, talks about the services have been unable to meet the demands of consumers, and consumers increasingly pragmatic service. This nike 6.0 requires not only good service attitude, the seller must also have the appropriate strength. In the current business services, the prevalence of two situations: “powerless” or “strong mood.” The former is not in place because the service affects the ability of reputation, not services; the latter is the fear of affecting the margins, do not want to service. Outsourcing after-sales service and the community is different, Suning think the service is worth the investment, the most long-term value. Suning view, if the business of customer satisfaction with the services provided, then the resulting good reputation and customer loyalty will no doubt improve enterprise value. In fact, the customers are satisfied with the services business, is willing to pay accordingly, which directly increases the business value. Zhang Jindong, said: “If we are more conscious and less slogans, we will be able to impress the consumer; if we act a little more real, less impetuous, we will be able to move more consumers, then the consumer who, for the company to create more lasting value. burberry outlet “Such an interpretation from the” service “the word apart. The so-called “service” is convincing, admire, “Services” is sure, pragmatic, together, is sure to convince customers, with practical service for customers impressed. Convinced of the meaning is very simple, it is believed and convinced, that is because you are to really sincere service, customer satisfaction and convinced because of, and eventually gave rise to a sense of trust. This trust will help the customers to buy again and have a good reputation birkin bag effect, bring more customers. Customer Service Centre Suning 5 000 million customers nationwide to buy data sampling analysis, the same customer within 1 year of secondary shopping Suning proportion to 20% within 3 years the proportion of secondary shopping 50%, 5 years of the Second times compared to 90% of shopping. In fact, the leading force in business development to maintain the old customer support, and maintain the old customer loyalty is the most effective means of service. Suning in corporate culture, the concept clearly describes the service as: “to really sincere, Suning service, service is the only product of Suning, Suning services, customer satisfaction is the ultimate goal.” Few words points to the service concept and Suning sense of service, has become the criteria for providing services Suning. “Su Ning,” the Chinese Phonetic Alphabet “Suning” the house is a “sun” (sun) and “ing”, and “Suning” meaning that has been bathed in sunlight. Based on this brand meaning, Suning burberry scarf proposed “sunshine services” concept. “Sunshine Services” figurative meaning “to every consumer in the Suning shopping experience a happy like the sun trip.” The so-called security responsibilities, including responsibility for the goods within the region and responsible for the safety of a kind items, inventory in accordance with the provisions of the transfer; daily business and operating before the end, those responsible must be examined within the booth, whether shelves or from the shell skew, and stand in public areas whether on or off the power, goods placed issues such as the existence of security burberry bags risks, if any, should take the initiative to inform customers and timely remedies, or notice of property deals; when the chain fails, the elevator, First, be careful to inform the customer risk, and guide the stairs take the security and maintenance personnel to take the initiative to contact the property; the local surface water wet or there is a serious, we should remind the customer to avoid falling, and active contact with the cleaning staff, timely solutions; when the chain There are customers smoke, you should politely took the initiative to discourage; chain stores have other regular customers shopping for potentially dangerous situations, to remind customers of the safety requirements in a timely manner, and take the initiative to contact the relevant departments for timely solution. The so-called health responsibilities, including the area of responsibility of the booth, merchandise, store advertising, price tags, leaflets and other cleaning and finishing done in a timely manner; when there is waste ground debris of their own districts, the cleaning staff in the field in time when Please its sweeping, cleaning staff off-site, the responsibility must pick up their own; the local side to a larger health problem, responsible must promptly notify the cleaning staff or nike lunarglide superiors, and the cleaning staff to contact and timely clean-up. The so-called sales responsibility, no one is adjacent to the counter when a customer stopped to take the initiative when the post teaching, with the sales. Third, the “sunshine service principles.” Implementation of “full full” service. Everyone inside the mall customer attendants, from the opening to closing time to send welcome guest services, each service is to provide customers with the warm sun as warm and friendly service. Fourth, the “first responsibility.” To each customer into the shop chain Suning, are first received by the field sales staff to help complete the whole process of shopping; customers shopping, for some reason a complaint to the scene, the reception will also be the first site to assist the solution, and make a record, returning to work the event of a problem that transcends personal rights, to take the initiative to help solve your leadership, rather than let customers find their own. The role of the mbt kaya sun is to purify the world, so that all the dark forces on earth have no place to hide. In advertising time, Suning will never allow use of fraudulent means false propaganda and misleading consumers. Promotional advertising content must follow the “express” the principle, what kind of machine, what kind of price and quantity, and so must be clearly stated, to ensure that you see is real, that is to cash out, especially in the special machine sales, promotion gift, the resolutely put an end to the phenomenon of false, to prevent intentional use of false specials, the number of false, false promises speculation. “Sunshine 100″ refers to the four terminal one hundred Suning practical services such as stores to provide full shopping guide, three meters smiling hospitality services; Logistics provides off-site delivery, appointment delivery, and personalized time, expedited delivery and other services projects; sale a fridge, washing nike shox clearance machine, TV, small home appliance trade services, and free shipping within the Suning to ensure 24-hour delivery in place; available in the customer service aspects of shopping without leaving home phone service, but also accepted to provide multi-channel customer service, consumers can telephone, Internet, SMS, letters, E-mail and other means to get in touch with Suning customer service. “Satisfaction 365″ means 24 hours without rest Suning service, 365 days a year. Since October 1, 2006, the Suning start a 24-hour service hotline -4008365365 national unity, no matter where the consumer is no need to dial the area code, the system will automatically dial consumers based on the location of the phone adapter to the nearest service center from the consumer. 4008365365 hotline opened the consultation, booking, complaints, visits, telephone sales and other six businesses, consumers, on the opening through the hotline, promotion, membership information, content delivery and louis vuitton uk installation consultation. Density is the “Sunshine fourth” service basis, which provides services to meet consumer demand for the services an average density of hardware and software configurations. Suning produce 1 500 million per year of sales, distribution 1 000 million, 2 000 million after-sales operations, 5 000 million customers visit, 500 million phone accepted. Faced with such a high density of service frequency, Suning special attention to the former back-office services the construction of infrastructure and human resource inputs. 2006 “October” Golden Week, Suning has a one-time increase of 25 000 plant promoters temporary emergency reinforcements, 8 000 were students of the work-study staff, and 7 000 logistics service personnel, the final composition of 12 million mbt people The large-scale commercial sales Army, to ensure high quality after sales service, so that consumers buy with confidence, with the fun. Increasing tendency for people to stop shopping, Suning also proposed a new term - service span. Suning chain stores, we can see, from traditional to emerging consumer electronics appliances, from a single derivative products to support the electrical products, spanning the full richness of traditional and modern, single and complete, so that consumers can enjoy to the one-stop shopping service, replacing the pain of back and forth, and follow-up service is also carried out with the product line extension. Suning speed of service is the core competitiveness should be proud of. To improve service speed, Suning has launched the “5315″ service project, the first in the industry to establish a nationwide service network platform, launched the most advanced retail systems SAP / ERP system, a comprehensive cost reduction in consumer shopping time, and a rapid and mbt chapa effective transfer of information to ensure consumers nationwide to provide efficient, fast delivery and installation services. Accuracy is Suning in density, span, based on the speed of another upgrade, is to provide consumers with “personalized, targeted, independent of the” intimate services in the condensed summary. 3C + stores in Suning, promoters of the product according to the expectations of the customer price, performance, appearance, brand preference and other appropriate recommendations are given, and provides detailed information on various commodities to facilitate customer choice. In addition, Suning and members also achieved between the point sales, provide personalized marketing and personal service.